10 Early Signs of Questionable Car Transport Services


This section of our website is aimed to educate our customers on the car shipping process in general, with no necessary connection to the ProStar process. For details strictly related to ProStar, read our "ProStar Process" section.

If you want to avoid an unpleasant car shipping experience, the best thing is to read the signs - as soon as possible.

There are usually enough of them to tell you that working with a certain company may be problematic. Here are some you should watch for:

1. Too many complaints filed with the BBB (Better Business Bureau).

This may look like a no-brainer, but it is worth talking about, since many overlook this important step.

Running a company check through BBB is extremely easy and takes only some minutes. The number of complaints, the way the company responded (or not) to these complaints and the rating offered by BBB are good hints to the company's quality. Consider what former customers have to say. They had the bad luck of running a painful real-life check on the company to your benefit.

It is not uncommon that trustworthy companies that have long been operating have some complaints with the Better Business Bureau. Things may happen. However, there is a difference between 3 and 30 complaints (note: ProStar has none). Also important is how prompt the company's answer has been. If they are genuinely interested in resolving the dispute, they should be at least given some credit.

If you cannot even find the company listed with BBB, our advice is simple: don't even think about it.

2. Too cheap or too expensive.

Whenever a quote is unbalanced compared with what other car shippers offer, there is a great chance that, sooner or later, the auto transport company will have some explaining to do. It would be preferable that you will not be the one to listen to these explanations.

The cost that motor carriers charge for their sevices is rather even across the country. If you request a multiple car shipping quote and there is one substantially low quote you feel you cannot overlook , you should know the main three reasons a car shipping company could afford such alluring charms: hidden fees, terminal to terminal services , or low payments offered to the actual shippers. Take some time to read more about the dangers of extremely cheap car transport services.

While an unbalanced high cost does not guarantee the absence of any of the problems above, it generally means one thing: you are getting ripped off.

As a rule, anything that deviates too much from average should be regarded with caution.

More signs...